Trust & Safety
Healthcare commerce demands a higher bar. Trust is engineered into Medflow at every level.
Verified sellers
Every seller passes KYB verification — GST, licenses and PAN — before a single product goes live. Licenses are tracked for expiry.
Genuine products
Listings are moderated. Counterfeit or expired goods are prohibited and lead to removal and penalties.
GST invoicing
A GST-compliant invoice is issued per seller on every order, so institutions can claim input credit.
Secure payments
Payments are processed securely via Razorpay. We never store your card details.
Fair returns
Eligible items can be returned with clear reasons. Defective, damaged or wrong items are always covered.
Dispute resolution
A structured, documented dispute process protects both buyers and small sellers fairly.