Real people, based in India, who know healthcare procurement. We reply within 1 business day.
Have an order problem?
Open a ticket — it stays linked to your order and every reply lands in your support centre.
Yes. Every seller completes KYB verification before they can list, and listings are moderated. Counterfeit, expired or recalled goods are prohibited and removed.
Yes — a GST-compliant tax invoice is issued per seller on every order, and its details are shown in your order. If you need input tax credit, contact support with your GSTIN and order number.
Sellers normally dispatch within 1–3 business days. Typical delivery is 2–5 business days in metros and 5–8 elsewhere in India. Bulk and furniture items may take longer.
Damaged, defective, expired or wrong items are always returnable — raise a return from your order page within 48 hours. Other eligible items can be returned within 7 days. Sterile or opened single-use items cannot be returned for safety reasons.
We approve eligible refunds within 2 business days of inspection, or immediately when you cancel before dispatch. Your bank then typically takes 5–7 business days; UPI is usually faster.
Use For Business to post a Request for Quotation. Verified suppliers respond with price, GST and validity, and you can compare quotes side by side before accepting one.
Yes. Individuals and professionals can order without a GSTIN. You will receive a valid tax invoice; only input tax credit requires a registered GSTIN.
Apply through Become a Seller. You will need your GSTIN, PAN and any product licences. Verification is usually completed within a few business days.
For a problem with a specific order — damaged goods, a delivery that has not arrived, a refund that has not reached you, or a seller dispute — raise it from the order itself so our team sees the full history. Everything else can come to us directly.
We acknowledge every complaint within 1 business day and aim to resolve within 7 business days. Safety-related reports are prioritised immediately.