1. Who ships your order
Products are dispatched by the verified seller who listed them, using their own logistics partners. An order containing items from several sellers is split into separate shipments, each with its own tracking and GST invoice, and these may arrive on different days.
2. Dispatch and delivery times
Sellers normally dispatch within 1–3 business days of order confirmation. Typical delivery is 2–5 business days for metro locations and 5–8 business days elsewhere in India. Bulk, heavy and made-to-order items such as hospital furniture may take longer; the seller will confirm a timeline.
These are estimates, not guarantees. Public holidays, weather and courier delays can extend them.
3. Charges
Any delivery charge is shown at checkout before you pay. Sellers may offer free delivery above an order value threshold.
4. Serviceability
We deliver across India subject to courier serviceability at your PIN code. Some large or sensitive items may not be deliverable to every location; you will be informed before the order is confirmed.
5. Checking your delivery
Please inspect the package on arrival. If the outer packaging is visibly damaged or tampered with, refuse the delivery or record it at the time of receipt.
Report shortages, damage or wrong items within 48 hours of delivery so we can resolve it quickly with the seller.
6. Cold chain and sensitive goods
Cold-chain and temperature-sensitive products are outside the current scope of the marketplace. If this changes, specific handling terms will be published here.
Contact us
For any question about this document, write to info@medflowinnovations.com or call +91 80726 95371 (Mon–Sat, 9:30 AM – 6:30 PM IST). Our grievance officer responds within 1 business day.
These documents describe how Medflow Marketplace operates today. If anything here is unclear, contact us at info@medflowinnovations.com before relying on it.